All sales are final. Refunds are never processed. All items are custom and handmade for each and every single client. All orders require a minimum of 1 week to produce/ship. For larger/more expensive items please allow up to 3 weeks to produce and ship. Calypso Inc. is also not responsible for any lost/damged/or stolen packages once an item has been shipped. For any questions/concerns please refer to our "Contact" page or you can reach out via our instagram @retrospeqtive_